Telephone Lifestyle Coaching - VA Black Hills Health Care System
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VA Black Hills Health Care System


Telephone Lifestyle Coaching

Woman holding a sign describing healthy behaviors

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Monday, May 18, 2020

VA Black Hills Health Care System offers Telephone Lifestyle Coaching for Veterans who may choose to work on their health and wellbeing without having to come to the medical center.

Veterans and VA health care providers at VA Black Hills have a new way to support Veterans and offer effective lifestyle coaching virtually, so they don’t have to visit the medical center. Telephone Lifestyle Coaching, or TLC, is a program designed to support Veterans by assisting them to improve health behaviors that impact their overall health and wellbeing. Veterans can speak with TLC coaches on the telephone when and where they want. TLC coaches are skilled in helping Veterans identify their reasons to change, as well as creating action plans to help them meet their goals. Veterans who have experienced TLC say the coaches also offer a source of accountability, which keeps them engaged and motivated.

Veterans may choose to work on one or more of the following healthy living goals:

  • Eating Wisely
  • Being Physically Active
  • Managing Stress
  • Limiting Alcohol
  • Striving for a Healthy Weight
  • Being Tobacco Free*

(*Tobacco cessation coaching provided via a partnership with the VA Quitline, 1-855-QUIT-VET)

To start the program, Veterans simply need to let their health care team know they would like to enroll and then be prepared to receive a call from their coach at a time they prefer. Caller ID will appear as 833-698-2852. Once the Veteran expresses an interest in making changes in one or more of the health behaviors, a member of his or her health care team may place a consult to TLC in the electronic medical record. From there, the TLC coach will manage the process, including documentation in the patient’s medical record and contacting health care team members as needed.

Participating Veterans receive ten scheduled coaching calls and can call in to their coach anytime during their participation if they need additional support. Apart from Federal holidays, coaches are available from 7:00 am to midnight, Monday through Friday, and from 7:00 am to 5:00 pm on Saturday.  Most calls last less than 30 minutes. TLC is a great way for Veterans to access highly effective lifestyle coaching when and where they want it. For more information on Telephone Lifestyle Coaching, visit


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