VA Black Hills Health Care System
Veterans Can Now Track Delivery of Prespcriptions
As a VA patient, you may be given a prescription (Rx) by your VA provider. The prescription is received and processed by a VA Pharmacy. A new or immediate need prescription may be picked up at the Pharmacy window at your VA facility. The VA Mail Order Pharmacy dispenses and sends renewed or refilled prescriptions directly to your address on file with the VA. Most of the prescriptions you get from the VA will be sent to you by the VA Mail Order Pharmacy. The VA Mail Order Pharmacy ships to addresses in the United States and its territories, but not to any foreign countries.
The Track Delivery feature in the Pharmacy section of My HealtheVet lets you view when your VA prescriptions were shipped by the VA Mail Order Pharmacy. It also shows the Delivery Service (UPS, US Postal Service, etc.) handling your VA prescription. The Track Delivery feature takes you straight to the Delivery Service website to view details about the shipment of your package.
By using the Track Delivery feature, you can track any prescription sent from the VA Mail Order Pharmacy. This may include:
- VA medicine that was refilled or renewed
- Wound care supplies
- Diabetic supplies
- Other products/supplies processed by the VA Mail Order Pharmacy
There is no limit to the number of VA prescriptions you are able to track when they are sent through the VA Mail Order Pharmacy.
Some medicine may require close patient follow-up. These medicines are not sent through the VA Mail Order Pharmacy. As such, they are not able to be tracked. Most prescriptions, however, are handled by the VA Mail Order Pharmacy and can be tracked.
Please Note: The Track Delivery feature is available a day or two after your prescriptions are actually mailed from the VA Mail Order Pharmacy.
Track Delivery does not track VA prescriptions mailed from your local VA facility. There are some special prescriptions that cannot be tracked using this feature, such as controlled substances (also called Schedule II medications). These, and other medications or supplies, may be mailed directly from your local VA facility.
Using Track Delivery
To use the Track Delivery feature, you need to have an Advanced or Premium My HealtheVet account. For more information about the different account types and the benefits they provide, visit My HealtheVet Account Types. If you do not have a My HealtheVet account, take time and Register Today.
If you are enrolled in the VA Healthcare System, you may want to get a Premium account. This gives you full access to all the features My HealtheVet has to offer, including communicating with your VA health care team through Secure Messaging. To get a Premium account you will need to go through Authentication. VA verifies your identity with this one time process. This is done before allowing access to your VA health record. To learn more, go to: Upgrading your My HealtheVet account through In-Person or Online Authentication.
You can access the Track Delivery feature by selecting the Pharmacy tab, then the Prescription Refill History option. If the VA Mail Order Pharmacy has sent you a prescription in the last 45 days, the Prescription Tracking column will display a red Track Delivery button on the same row as the mailed prescription. Selecting the Track Delivery button takes you to the View Prescription Tracking Information Detail page.
The View Prescription Tracking Information Detail page (see illustration below) displays information on a specific prescription you may want to track. It also shows a list of prescriptions or supplies that may be included in your package.
The Tracking Number link will take you to the Delivery Service (UPS or US Post Office) website for more detailed information.