Call Center Open House - VA Black Hills Health Care System
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VA Black Hills Health Care System

 

Call Center Open House

Call Center Ribbon Cutting Ceremony

Gloria O'Neill, Acting Assistant Director of Patient Care Services, performs the ribbon cutting. Photo by Betsy Savage

By Deb Eiring
Friday, December 17, 2010

The Department of Veterans Affairs (VA) Black Hills Health Care System hosted a ribbon cutting and open house for its new Veteran Call Center located on the Hot Springs VA Medical Center grounds on Tuesday, December 14. 

Visitors received information, a tour of the Call Center and refreshments provided by the Veterans Canteen Service.

The Veteran Call Center serves Veterans throughout the VA Black Hills Health Care System, including western South Dakota and portions of Nebraska, Wyoming, North Dakota and Montana and on average processes between 800-1000 calls on a daily basis. The staff includes a Nurse Manager, RN’s, LPN’s and scheduling clerks who handle calls from Veterans regarding pharmacy, scheduling and triage concerns and requests.

 The Call Center line is open Monday through Friday from 7:00am until 6:00pm at 877-339-6837. The line is available to Veterans as a Nurse Advice Line, to schedule (re-calls) and/or reschedule appointments and for pharmacy refills/renewals.

For all other calls; administrative, employment and general information Veterans and their families should continue to use VA Black Hills telephone lines.  At Hot Springs VAMC, 605-745-2000 or 800-764-5370 or at Fort Meade, 605-347-2511 or 800-743-1070.

"The Veterans Call Center line allows Veterans who need assistance on health care advice, scheduling appointments and pharmacy refills to speak with a staff person immediately," said Dianne Christiansen, VA Black Hills Call Center Manager.  "The goal of the Veteran Call Center is to provide accurate and consistent information to our Veterans without waiting for a return phone call."

 

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